TERMS and CONDITIONS
Cancellations and Refunds:
If you cancel your reservation, your right to receive a refund is limited and set forth in the following schedule:
up to 90 days before departure: Full refund minus $200.00 administrative
fee per person( excluding price of tickets that may have been purchased)
Refund requests must be made in writing and mailed to 55 Oakland Ave., Tuckahoe, NY 10707 no later than 14 days upon return of trip or NO refund will be made. Herzerl Tours will not refund unused portions of trip due to voluntary absences. These services include but are not limited to sightseeing, performances and or meals. Allow up to two months to process your claim.
Herzerl Tours recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans can include coverage for trip cancellation, trip interruption, emergency medical and emergency evacuation/repatriation, trip delay, baggage delay and more.
Please note: To be eligible for the waiver of pre-existing medical condition exclusion, the protection plan must be purchased within 15 das (Travel Basic) or 21 days (Travel Select) from the time you make your initial deposit. However, the plan can be purchased any time prior to departure.
Passport and visa expenses, insurance, beverages (unless specifically mentioned in itinerary) airline taxes, fuel surcharges, customs fees, transfers (unless specifically mentioned in itinerary) excess baggage charges, gratuities to guides, drivers and hotel staff if applicable, items of a personal nature: minibar, room service, telephone and fax charges, pay per view movies, laundry etc.
An administrative fee of $25 per change will be charged after the initial deposit is received. Once documents are issued, a reissue fee of $50+ additional express mailing fee will be charged. These fees are in addition to airline change fees and reissuing fees.
Passengers are responsible for obtaining proper travel documents such as passports and visas (if needed). Your passport expiration date must be at least six months after your return to U.S.
Special Requests and Hotel Information:
Special requests such as airline seat and room location, special meals, size of bed, smoking or non smoking rooms, must be made in writing no later than 30 days prior to departure. Please note that these requests are out of our control and cannot be guaranteed. Single rooms outside the U.S. are not generally?of the same size and standard as in North America. Triple rooms are double rooms with a roll away cot and are not recommended for three adults. Hotel ratings are awarded locally and standards might be lower than in the U.S.
Herzerl Tours reserves the right to cancel or reschedule any tour departure in accordance with airline operating requirements. Further, airlines used are not to be held responsible for any act, omission or event during the time the passengers are not on board the aircraft. The passenger tickets in use by the airline or airlines when issued shall constitute the sole contract between such airlines and the purchase of these tickets and or the passenger. Baggage is carried at the owners own risk and baggage insurance is recommended. All prices, tariffs, itineraries and schedules are subject to change without notice. Herzerl Tours reserves the right to change hotels before or during the tour. In the event of hotel changes, Herzerl Tours will provide, best to its ability, comparable or better accommodations. In the rare instance where the hotel is downgraded, an adjustment will be paid upon return. Sur-charges apply to holiday periods, trade exhibitions and difficult periods. Air-inclusive tours do not include airline taxes and are priced using special economy class airfares. Once ticketed, these tickets are non refundable, non changeable and non endorsable. Herzerl Tours is not responsible for printing or typographical errors. All statements and information given are, to the best of Herzerl Tours knowledge and belief, correct at the time of production, however the facts and descriptions, given herein have in the majority of cases have been supplied by third parties and we accept no responsibility whatsoever for any error or misdescription contained herein. The issuance of tickets and vouchers shall be deemed to be consent to the above conditions.